Constellation Chat allows Salesforce users to talk seamlessly to each other across multiple Salesforce Orgs!

It can even recognize the same person, regardless of which Salesforce Org they are logged into. This ensures that conversations are always brought to wherever users are already working.

Experience Cloud provides companies with a versatile platform to create interconnected communities for their customers, partners, and employees. It fosters collaboration, enhances engagement, and streamlines information access across different stakeholders. 

By offering personalized portals that are mobile-responsive and secure, Experience Cloud enables organizations to build stronger relationships, improve internal efficiencies, and deliver seamless experiences that cater to diverse user needs.

However, with all of these reasons for implementing Experience Cloud, a common request from Salesforce customers was a way for Experience Cloud and internal Salesforce users to message each other directly: https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000Ci09ZSAR

Constellation Chat provides components to make conversations between internal and external users efficient and convenient. It also provides advanced chat rules for conversational control that is specific and flexible to any potential use case.

Some Salesforce customers build their Apps and external experiences on Heroku or other platforms. For these customers, facilitating communication between external users and Salesforce users can be an even bigger challenge than with Experience Cloud Communities.

Constellation Chat provides APIs and SDKs to embed chat natively into custom-developed applications.

This gives custom app users full-featured access to Constellation and the ability to chat with internal Salesforce and Experience Cloud users according to any defined advanced chat rules.